Privacy policy

Privacy Policy
Effective Date: 02-01-2025. 

Sharp Solutions (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, contact us, or use our sharpening services.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect and process the following personal information:

🔹 Contact Information: Name, phone number, email address, and location (for service scheduling).
🔹 Transaction Details: Information about the sharpening services you request.
🔹 Payment Information: We do not store credit card or banking details; payments are processed securely through trusted third-party providers.
🔹 Website Usage Data: Information such as IP address, browser type, pages visited, and cookies to improve our website experience.

We only collect personal information with your consent and limit it to what is necessary for our business operations.

3. How We Use Your Information
We use your personal information for the following purposes:

✅ To provide and schedule our sharpening services.
✅ To process payments and send invoices, quotes, or receipts.
✅ To respond to inquiries and customer service requests.
✅ To improve our website, services, and customer experience.
✅ To send service-related communications, promotions, or reminders (you can opt out anytime).

4. Consent & Your Rights
Under PIPEDA, you have the right to:

🔹 Withdraw Consent: You may withdraw your consent for us to collect or use your personal data at any time by contacting us.
🔹 Access & Correct Information: You can request access to or correction of your personal data.
🔹 Request Data Deletion: You can ask us to delete your personal information unless we are legally required to retain it.

We will not use your personal data for any new purpose without obtaining additional consent.

5. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

🔹 Service Providers: We use third-party tools (e.g., Google Analytics) for website performance tracking.
🔹 Legal Compliance: If required by law or to protect our business (e.g., responding to legal requests, fraud prevention).
🔹 Business Transfers: If Sharp Solutions is involved in a merger or sale, your data may be transferred with prior notice.

6. Data Protection & Security
We take reasonable precautions to protect your personal information from loss, unauthorized access, or disclosure. Our security measures include:

✅ Secure data storage and limited access to personal data.
✅ Encrypted communication for online interactions.
✅ No storage of sensitive financial information 

7. Cookies & Online Tracking
Our website may use cookies to enhance your browsing experience. You can control cookie settings in your browser.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us
For any privacy-related concerns, please contact us. We are committed to protecting your privacy and complying with Canadian privacy laws.

Sharp Solutions – Keeping Your Knives Sharp & Your Privacy Secure!